FAQ

1.Can delivery address be different from the billing address?
The delivery can be made to another location, different from the one stated in the billing address. After You placed the order ,Please Send us the scan of frount image of your Credit Card And ID Card .

2.What payment methods do you support?
Depending on the products you want to purchase, Jeanshappy can offer the following payment methods:
- Credit/debit card (Visa, MasterCard)
- Paypal
- MoneyGram
- WesternUnion

3.My card was not accepted as a payment method, although it is issued under one of the above mentioned international organizations. Why?
Reasons for a rejection can be:
- Insufficient funds - it is necessary to charge your account or to extend current credit limit;
- Your card is on a "blacklist" - it is reported as being stolen, lost or blocked by the cardholder;
- Card issuer doesn't authorize eCommerce transactions - issuing bank must be contacted and asked to activate this service. Of course, this can be verified even when the customer chooses a certain type of card, because there are some banks which do not allow these kind of transactions;
- The card issuing bank could not be contacted and the defined "stand-in" limits do not allow eCommerce transactions or there is a specific maximum value of the transaction. You will have to call your bank support line using the phone numbers printed on the back of your credit/debit card. Your card issuing bank is the only place where realistic information regarding the transaction incident can be found.

4.Are card details kept on your servers?
No! For cards issued under MasterCard, VISA , the card information is processed directly by the bank's systems, all transaction data flow being secured using the latest technology available.For cards issued under other organizations, this information is encrypted using proprietary encryption algorithms, and stored on environments without any online or remote access. Information is kept only for the time needed in case the cardholder requests a chargeback.

5.When will I get ordered product?
The average shipping time for your Order is 5 to 9 business days, but please allow up to 2 weeks for delivery due to third-party delivery service

6.Can I monitor the delivery process?
Yes, when the product delivery takes place, you will receive a notification by e-mail which notify you that your boots has been shipped ,And 24 hours later ,the tracking number that you have received will be trackable on Express Mail Service Official site :http://www.ems.com.cn/english-main.jsp , you will find the possibility to look-up an order, so that you can see exactly its current status.

7.Why do you ask for personal information?
All information included in the order form is requested in order to delivery.